Wednesday, August 11, 2010

Useless Lobbying

This letter will be sent by moms on behalf of their kids in 10 to 15 years:
 
"Dear Visa Max Super Trouble Card,
 
You have provided my son with a credit card account. While I understand that you work very hard to help all of your customers pay on time, I wanted to address a few 'issues' with you. my son has ADHD. It's a biological condition caused by chemical imbalances which he cannot control. Many of his delinquencies are not his fault. For instance, recently, you gave him a 'late charge' for forgetting to pay in January. While I understand that most children are able to remember to pay 'on time', ADHD makes it very difficuly for him to remember every month. Giving him a late charge makes him feel worthless and does NOT encourage him to pay on time, it only makes him more upset. Nobody 'wins' when you do this.
 
Further, having a collection agency call at all hours to threaten him is beyond reasonable. This is a violation of his rights. He's just a boy with feelings like everyone else. Why should it matter when and how much he pays as long as he's trying? You have taken away his right to buy the things he wants because he doesn't fit the mold of your other customers. Let me tell you something. He's special. He's kind. He's a good kid. He just pays differently than most people do.
 
I am writing a letter to congress, the Better Business Bureau and cc-ing my attorney about this. We have tried to explain this to you before, but clearly, you are more interested in money than the well being of our child. If you had a child like this, you'd understand. You might think you're 'just doing your job', but at what cost? The cost of a 32 year old boy's sense of self worth and his dignity. His friends all make fun of him when you send those 'final notice' letters. This has to stop.
 
As I've said, we've tried to be reasonable, but you are the 4th credit card company we've had to deal with about this and our patience is wearing thin. Please take the time to make modifications to your payment schedule, your policies and your attitude when dealing with our son. It's this sort of discrimination that ensures he will fail to pay, when you could be encouraging him to pay through adapting your draconian policies to the people who pay your salary.
 
If you wish to discuss this, call me, not him, at 555-555-5551 between the hours of 4 and 5 pm this Friday and I will explain to you why this is necessary and beneficial for everyone involved.
 
Regards,
 
 
 
Enabling Mother"
 
Now, if I can just forge my mom's signature....